Upon signing your lease, you will receive a list of utility providers for your area, along with their contact information. You are responsible for setting up and paying for utilities such as electricity, gas, water, and internet, unless otherwise specified in your lease agreement. Please ensure utilities are set up before your move-in date to avoid any disruptions.

About 60 days before your lease expires, we will contact you to discuss renewal options. If you wish to renew, we’ll provide you with a lease renewal form outlining any changes to the terms, such as rent adjustments. Simply review, sign, and return the form to continue your tenancy. If you decide not to renew, please provide us with at least 30 days’ notice of your intent to move out.

Non-emergency maintenance requests can be submitted through our online tenant portal. Simply log in, fill out a maintenance request form with details about the issue, and our team will schedule a service appointment. For emergency repairs, like a water leak or no heat, please call our 24/7 emergency maintenance hotline at [emergency phone number].

Any modifications to your rental unit, including painting, installing shelves, or making structural changes, must be approved in writing by our property management team. Unauthorized alterations may result in charges to restore the property to its original condition. Please submit a request through the tenant portal, and we will review your proposal.

If you find yourself locked out during office hours, please visit our office for assistance. If it’s after hours, you can call our emergency hotline at [emergency phone number]. We may be able to send someone to help you, but there might be a fee associated with after-hours lockouts, so be sure to carry your keys with you whenever possible.